Each person and each business using Seegad expects their data to be private, secure and confidential. We understand how important this is to our customers and work to the best of our abilities to ensure all three expectations are met. Please review the information below regarding our current policies and practices. This is a living document and we will update it as our service evolves and industry practices change.
Privacy
By default, anything you post to Seegad is private to you and your manager. That is, when you post a task to your profile, that task is only accessible to you and your direct manager. To share any item with other members of a team, you will have to specifically include them. You may also post things (such as files and messages) which are only available to you, or to a restricted group of other team members, but not the entire company. We attempt to clearly label all privacy controls and explain their function.
There is currently no way for other employees to discover anything you have kept private (unless you share it with them), read your private conversations or discover or read the comments inside private tasks you create (unless you invite them).
When someone leaves your company, your company administrator can quickly and easily deactivate their account. The account is preserved in a deactivated state so that you may still view the activities, and have your reports intact, but that person will not longer be able to sign in to Seegad and will not appear in any team.
Security
As a company, we use Seegad to run our business. Ensuring Seegad remains secure is vital to protecting our own data. We protect your data with the exact same mechanisms we use to protect our own. The security of your information is required for our success as a business. Below are some details on our security practices.
End-to-End Encrypted Communication
Whether you’re at your computer or on your phone, absolutely nothing goes over the network in the clear. This uses 256-bit AES, supports TLS 1.2 for all of your activites. We monitor the security community’s output closely and work promptly to upgrade the service to respond to new vulnerabilities as they are discovered.
Secure Physical Location
Our servers are located in Digital Ocean data centers. They’ve devoted an entire portion of their site to explaining their security measures, which you can find here: https://www.digitalocean.com/legal/privacy/
Experienced Team
We’ve been putting services on the internet for a long time. We’re good at it. Our engineering, quality assurance and technical operations team members are experienced and keep their skills up to date as industry best practices evolve. We’ve coded, tested and administered services running on data centers around the world and we bring the collective wisdom that comes with many decades of secure practice to operation of the Seegad service.
Security Features for Users & Administrators
The highest security risk to any system is usually the behaviour of its users. We want to provide you with the tools you need to protect your own data, We make it easy for each user to know when a conversation is private or shared.
Confidentiality
We regard the information you share within Seegad as absolutely and unconditionally private and confidential. We place strict controls over our employee’s access to internal data and are committed to ensuring that your data is never seen by anyone who should not see it.
While the operation of the Seegad service would not be possible unless there were some technical employees with sufficient system permissions to enable them to access and control software that stores and indexes the content you add to Seegad, all are prohibited from using these permissions to view customer data.
All of our employees are bound to our policies regarding customer data and we treat these issues as matters of the highest importance within our company. If, in order to diagnose a problem you are having with the service, we would need to do something which would expose your data to one of our employees in a readable form, we will always ask you prior to taking action and will not proceed without your permission. Our platform will automatically generate an audit entry of any such access.
We know how important these issues are to you. They are equally important to us. The security, privacy and confidentiality of your information are core to our success as a business and we will continue to be proactive, vigilant and diligent in ensuring its safety.
If you have additional questions regarding data privacy, security or confidentiality we’d be happy to answer them. Please write to [email protected] and we’ll respond as quickly as we can.
